Who we are

At Urban Glow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with our services. By using our website, you agree to the practices described in this policy.

Shipping Policy

At Urban Glow Ltd, we aim to provide fast, reliable, and transparent shipping for all customers across the United Kingdom.

Processing Time

  • All orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

We offer standard UK delivery:

  • Standard Delivery (2–5 business days)
  • Tracked Delivery (2–4 business days)
  • Express Delivery (1–2 business days)

Delivery times may vary depending on location, order volume, and courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery method
  • Customer location
  • Order weight

Any applicable shipping charges will be displayed before payment.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

  • Tracking number
  • Courier details
  • Estimated delivery date

Delivery Issues

If your parcel is delayed, lost, or damaged during transit, please contact us at:

📧 support@urbanglow.space
📞 +44 7868 791103

We will assist you in resolving the issue with the courier.

Incorrect Address

Customers are responsible for providing the correct shipping address.
Urban Glow Ltd is not liable for delays or lost parcels due to incorrect address details.

Contact Us

For any shipping‑related questions, reach out to us at:

Urban Glow Ltd
10–11 Guanock Place, King’s Lynn, PE30 5QJ
United Kingdom

Terms & Conditions

Welcome to Urban Glow Ltd. By accessing or using our website (www.urbanglow.space), you agree to the following Terms & Conditions.

  1. Company Information

Urban Glow Ltd
Company Registration: 17253825
Address: 10–11 Guanock Place, King’s Lynn, PE30 5QJ
United Kingdom

  1. Use of Website

By using this website, you confirm that:

  • You are at least 18 years old
  • You will not misuse the website
  • You will provide accurate information when placing an order
  1. Products & Pricing
  • All prices are listed in GBP (£).
  • Prices may change without notice.
  • Product images are for illustration; actual colours may vary slightly.
  1. Orders & Payments
  • Orders are confirmed only after successful payment.
  • We reserve the right to cancel any order due to stock issues, payment failure, or suspicious activity.
  1. Shipping

Shipping times and fees are outlined in our Shipping Policy.
Delays caused by couriers are outside our control.

  1. Returns & Refunds

Our Return & Refund Policy explains eligibility and procedures for returns.
Customers must follow the policy guidelines to request a refund.

  1. Intellectual Property

All content on this website, including images, text, and branding, is the property of Urban Glow Ltd.
Unauthorized use is prohibited.

  1. Limitation of Liability

Urban Glow Ltd is not responsible for:

  • Delays caused by couriers
  • Incorrect address provided by customers
  • Misuse of products
  1. Privacy

Your personal data is handled according to our Privacy Policy.

  1. Contact Information

For any questions regarding these Terms:

📧 support@urbanglow.space
📞 +44 7868 198103
📍 Urban Glow Ltd, 10–11 Guanock Place, King’s Lynn, PE30 5QJ

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information
  • Account Login Details

Non-Personal Information

We may automatically collect:

Cookies and Tracking Information

IP Address

Browser Type

Device Information

Operating System

Website Usage Data

How We Use Your Information

Urban Glow uses your information to:

Comply with legal obligations.

Process and fulfill orders for shirts, t-shirts, jeans, shoes, and other products.

Manage customer accounts.

Process payments securely.

Provide shipping and delivery updates.

Respond to customer inquiries and support requests.

Improve our website, products, and services.

Send promotional emails, offers, and newsletters (with your consent).

Prevent fraud and unauthorized transactions.

Payment Security

All payments made through Urban Glow are processed through secure payment gateways. We do not store complete credit card or debit card details on our servers. Payment providers use industry-standard encryption and security measures to protect your financial information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience.
  • Remember customer preferences.
  • Analyze website performance.
  • Improve website functionality.
  • Deliver relevant advertisements and promotions.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

Urban Glow does not sell, rent, or trade your personal information to third parties.

We may share information with:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting providers
  • Marketing service providers
  • Legal authorities when required by law

These third parties are only permitted to use your information for the services they provide on our behalf.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our policies

When information is no longer needed, it is securely deleted or anonymized.

Account Security

We implement appropriate technical and organizational security measures to protect your information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your data, no online transmission or storage method can be guaranteed 100% secure.

Marketing Communications

If you subscribe to our newsletter, Urban Glow may send:

  • Product updates
  • New arrivals
  • Special promotions
  • Seasonal sales
  • Fashion tips and recommendations

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

Customer Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict data processing
  • Object to marketing communications
  • Request a copy of your stored information

To exercise these rights, please contact us using the details provided below.

Children’s Privacy

Urban Glow does not knowingly collect personal information from children under the age of 13. If we become aware that information from a child has been collected without parental consent, we will promptly remove it from our records.

Third-Party Links

Our website may contain links to third-party websites. Urban Glow is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

International Data Transfers

If you access our website from outside the country where our servers are located, your information may be transferred, stored, and processed internationally. By using our services, you consent to such transfers in accordance with applicable laws.

Changes to This Privacy Policy

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Urban Glow
Website: www.urbanglow.com
Customer Support: + 44 7868198103

Urban Glow is committed to protecting your privacy while providing a secure and enjoyable shopping experience for shirts, t-shirts, jeans, shoes, and other fashion products.