At Urban Grow, customer satisfaction is our priority. If you are not completely satisfied with your purchase of shirts, t-shirts, jeans, shoes, or other fashion products, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

You may request a return if:

  • The item was received damaged, defective, or incorrect.
  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, packaging, and accessories are included.
  • The return request is submitted within 14 days of receiving your order.

Urban Grow reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.

Products showing signs of wear, washing, or alteration.

Items without original tags or packaging.

Gift cards and promotional items.

Clearance, final sale, or discounted products (unless defective).

Return Process

To initiate a return:

Step 1

Contact our customer support team and provide:

  • Order Number
  • Full Name
  • Product Name
  • Reason for Return
  • Photos (if item is damaged or defective)

Step 2

Our team will review your request and provide return instructions.

Step 3

Ship the item to the return address provided by Urban Grow.

Step 4

Once received and inspected, we will notify you regarding approval or rejection of the return.

Refund Eligibility

Refunds may be issued if:

  • The returned item passes our inspection process.
  • The item is damaged, defective, or incorrect.
  • The item meets all return requirements.

Approved refunds will be processed to the original payment method.

Refund Processing Time

Inspection Period: 2–5 business days after receiving the returned item.

Refund Approval Notification: Within 24–48 hours after inspection.

Refund Processing: 5–10 business days depending on your payment provider or bank.

Please note that processing times may vary based on your financial institution.

Exchanges

Urban Grow offers exchanges for:

  • Incorrect sizes
  • Incorrect colors
  • Defective items
  • Wrong products received

Exchange requests must be submitted within 14 days of delivery and are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide clear photographs of the product and packaging.
  • Our support team will investigate and arrange a replacement, exchange, or refund.

Urban Grow will cover return shipping costs for verified damaged or incorrect items.

Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when:

  • Ordering the wrong size.
  • Changing their mind after purchase.
  • Returning an item without defects.

Urban Grow Responsibility

Urban Grow will cover return shipping costs when:

The item has a manufacturing defect.

The wrong item was shipped.

The item arrives damaged.

Order Cancellation

Orders may be canceled:

  • Within 24 hours of placement.
  • Before the order has been processed or shipped.

Once an order has been shipped, cancellation requests cannot be accepted and the standard return process must be followed.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank regarding processing times.
  4. If the issue remains unresolved, contact Urban Grow Customer Support.

Fraud Prevention

Urban Grow reserves the right to:

  • Refuse returns suspected of fraud or abuse.
  • Limit excessive return requests.
  • Request additional verification before approving refunds.

Quick Summary

✅ Returns accepted within 14 days of delivery
✅ Items must be unused and in original condition
✅ Refunds processed within 5–10 business days after approval
✅ Exchanges available for size, color, and defective products
✅ Damaged or incorrect items reported within 48 hours
✅ Final sale and customized items are non-refundable

Urban Grow is committed to ensuring a smooth, fair, and transparent return and refund experience for all customers.